Who this helps
Service companies and internal service teams that need a live operating view of open work, available technicians and visit status.
Back to platform pillars
Service operations
Service control center for dispatch, technicians and field execution
Plan, prioritize and follow service work from the first customer call to completed report, SLA compliance, remote support and invoice-ready visit.
Open service visitsSLA coverageRemote casesTechnician capacityActual timeInvoice-ready handover
Problem it solves
Service teams often run on calls, calendars, emails and disconnected reports. That makes it hard to know who can take the next job, what the asset history says, and whether the work will become billable without manual cleanup.
What Sepolo changes
Sepolo gives dispatchers one operational place to create the service call, select the customer and asset, see agreement coverage, prioritize SLA work, suggest technicians and keep the visit or remote case moving through the workflow.
Capabilities
What this pillar includes
Service call intake
Create new service calls with customer, asset, priority, required capability, expected duration and notes.
Agreement-aware priority
Show SLA and agreement coverage directly where dispatchers and supporters decide what should be handled first.
Technician availability
See available technicians and use capability, office, working hours, travel time and distance as part of the dispatch decision.
Remote support queue
Route remote cases with SLA countdowns, customer contact details, work timers and solution capture.
Report workflow
Move from planned work to completed service report, actual time, parts used and invoice-ready or reimbursement-ready visit data.
Dispatcher assistant
Use assistant-style guidance to explain who can fix the issue, what risks exist and which follow-up questions matter.
Connected pillars
Where to go next
Asset maintenance
Assets
Keep every asset, model, location, service visit, replaced part and cost history connected in one operational record.
Business impact
Impact Mapping
Map what an asset affects, what depends on it, and what business functions are at risk if it fails.
Analytics and economy
Analytics
Understand where service money goes across labor, parts, vendors, assets, agreements, SLA breaches, rework, planning drift and future spend.
Integrations and data access
ERP and API
Connect Sepolo service data to ERP, reporting tools, partner applications, Power BI and automation flows.