Capability map
Sepolo brings field service management, asset management, SLA agreements, service agreements, support contracts, remote support, spare parts, ERP handover, cost control and business impact analysis into one operational service model.
Operational foundation
Many service tools start with a case number. Sepolo starts with the customer, the asset, the agreement coverage, the service visit, the technician, the parts used, the cost of the work and the operational impact of keeping equipment available. That makes the platform useful for daily dispatch, SLA compliance, support queues, finance review, stock planning and long-term maintenance decisions.
Each capability can be used on its own, but the value increases when service calls, assets, technicians, agreements, support hours, spare parts, ERP data and business impact are connected in the same service model.
Capability areas
Sepolo is not only a work order list. It connects the operational steps that normally live in separate tools: request, planning, technician work, asset history, agreements, SLA compliance, support cases, parts, cost, finance and management insight.
Request
Plan
Dispatch
SLA
Support
Parts
Cost
Improve
What this gives the business
Create service calls, assign technicians, follow status, search open visits and keep customer, asset, priority, SLA coverage and planned work together. Dispatchers get a control-center view instead of a scattered inbox.
Included capabilities
Define customer-wide, asset-category or asset-specific SLA agreements with response hours, service windows, holidays and coverage rules. Sepolo measures whether actual response happened inside the agreed SLA and highlights breaches.
Included capabilities
Build planned service agreements for selected assets, visit frequency, expected duration, included labor, travel and parts model. Sepolo calculates annual cost, suggested amount and expected margin before the agreement is activated.
Included capabilities
Sell prepaid remote support hours by support level and time window, then consume the hours from real remote support sessions. Supporters see SLA priority, customer contact details, timers, time entries and Copilot suggestions in one focused case view.
Included capabilities
Use service history, asset categories, response performance, impact mapping, technician capacity and margin targets to find hidden agreement opportunities. Sepolo helps formulate customer-facing proposals without exposing internal profit assumptions.
Included capabilities
Maintain a structured register of customers, locations, assets, models, serial numbers, ownership, usage, service history and responsible technicians. Sepolo keeps the service story attached to the asset, not hidden inside old cases.
Included capabilities
Technicians can document actual time, work performed, parts used, notes, photos, signatures and customer-specific report fields. The report becomes the operational proof before finance or management needs the data.
Included capabilities
Connect items and replaced parts to the assets where they are used. Service managers can see stock, replacement history, vendor items, positions, diagrams and future demand before critical parts are missing.
Included capabilities
Understand what service work really costs by combining labor, overtime, travel, equipment, vendors and spare parts. Sepolo helps show margin by visit, customer, asset, agreement and service area before invoice or reimbursement handover.
Included capabilities
Use ERP master data while Sepolo runs the service execution. Customers, vendors, items and units can stay in the ERP, while Sepolo prepares invoice-ready or reimbursement-ready operational data for review and posting.
Included capabilities
Map asset dependencies, business functions and downtime cost, then combine the insight with IoT condition signals from PointGuard, RailGuard and other devices. Service priority can reflect actual business impact and asset behavior.
Included capabilities
