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Service process

From customer call to invoice-ready service work.

Sepolo connects dispatch, technician execution, asset history, cost calculation and ERP handover in one service workflow.

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From customer call to invoice-ready service work.

1. Receive the service request

The dispatcher can create or select the customer and asset, see existing history and start the service visit without waiting for administration.

Customer and asset contextFast local creation when neededERP ownership when integration is active

2. Plan the right technician

Control Tower helps the dispatcher understand open visits, technician availability, customer address, distance and expected arrival time.

Open visit overviewTechnician availabilityDistance-aware planning

3. Execute and document the work

Technicians complete service reports, register actual time, record parts used and document the work according to the group-specific report layout.

Mobile service reportingActual time registrationCustom report fields

4. Calculate cost and margin

Sepolo calculates employee cost, equipment, contractors, travel, parts and revenue foundation so the business can understand the real result of the visit.

Employee and overtime costEquipment and contractor costVisit profitability

5. Hand over to ERP

When the work is ready, Sepolo prepares the invoice foundation and sends draft invoice lines to ERP for accountant review and posting.

ERP draft invoiceMaster data alignmentFinance keeps control
From customer call to invoice-ready service work. | Sepolo