1. Clarify the service model
We map customers, assets, service categories, technicians, report templates, agreements, spare parts and ERP ownership before configuration starts.
Service flowRoles and permissionsData ownership
Implementation
A practical start without a heavy ERP project.
Sepolo is introduced in focused steps: service flow, roles, reports and dispatch first, then assets, spare parts, ERP integration, SLA and management reporting.
Clear scope
Real service examples
ERP-aware onboarding
Dispatcher and technician training
Buyers need to know what happens after yes.
The goal is to make implementation predictable. We clarify the service model, configure the first workflows, test with real data and make sure dispatch, technicians and finance all know what their part of the process looks like.
Clear scope
Real service examples
ERP-aware onboarding
Dispatcher and technician training
Field service platform
A concrete service workflow, not just a product page.
2. Configure the first working flow
Sepolo is configured around the work your team actually performs, including service calls, visit statuses, report fields, technician groups and invoice foundation.
Service Control CenterTechnician appReport fields
What you get
Answers to the questions buyers actually have.
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3. Test with real cases
Dispatchers, technicians and finance test real service visits before go-live, so the process is adjusted before the whole team depends on it.
Real customer examplesReport reviewERP handover
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4. Go live and improve
After go-live we tune dashboards, agreements, SLA rules, stock logic and reporting based on the first operational experience.
Go-live supportDashboard tuningProcess improvement
Next step
A 30-minute walkthrough with concrete answers.
We start from your service flow, assets, technicians, ERP and the places where time is lost today.
Book a walkthrough